Refund and withdrawal policy

Our policy lasts 14 days. If 14 days have passed since you received the product, we cannot offer you a refund or exchange unfortunately.

If, during the week, you change your mind within 24 hours of your order, we will refund you directly.

We only process orders 48 hours after they have been placed so that we can correct errors and changes in customer opinions. After this period has passed, if the order has been processed, we will no longer be able to reimburse you in the event of a change of mind before the product is delivered, received and returned to the address provided.

To benefit from a return on your order, your item must absolutely be unused and in the same condition in which you received it. It must also be in the original packaging in order to be returned at your expense to the address we will give you.

There are several types of products that cannot be returned. We do not accept returns on products for intimate or sanitary use. Gift cards are also items that cannot be returned.

In order to make a return, we will verify that it is indeed your order via your order number and/or any information used when you placed your order. This will certainly be your email address.

In order for your return to be validated, there are two possibilities. We acknowledge receipt of the package at the return address that we communicated to you or you send us via scan or photo proof that the return was made to the address communicated. In the first case, the shipment should not be sent to the manufacturer's address. In the second case, a postal receipt or a shipping ticket may be accepted.

We may ask you to wait for receipt rather than sending us proof that the return has been made. Because as part of a refund request, an inspection of the package may be necessary. This inspection will take place before we issue a refund in the event that there is a refund.

If you receive an item and say that this item is in poor condition and you would like a refund but refuse to send a photo of the item you received, you will obviously be asked to send the item to a specific address so that the item in your order can be inspected. Once the package is received, the refund will be made. Please know that we do our best for each return case and for each refund request.

If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain time frame. This deadline does not depend on us. And we will notify you as soon as the refund procedure is launched on our side.

If the refund is late or missing, check your bank account first. Only then contact the entity issuing your credit card. Indeed, a delay before your refund is officially posted is possible.

Then contact your bank. Indeed, some processing time is required before a refund is posted.

After these two steps, if you still have not received your refund, please send an email to contact@monjoliguasha.fr . The customer service team will ask you if you have completed both steps. If this is the case, the customer service team will check the database.

We are sorry to ask for these steps but we want to provide maximum attention to your requests. And we waste a lot of time when the request is not preceded by certain steps. We would like to give maximum attention to requests received.

In the case of sale items, if there is a refund, the refund will be made on the price of the sale item and therefore paid by the customer and not at the normal period price.

As part of exchanges, we only replace an item if it is defective or damaged. If this is the case, you would like to exchange it for the same item, send us an email to contact@monjoliguasha.fr .

As part of gifts, the item you wish to return, if it was sent directly to you, you will receive a gift credit of a value equal to that of your return. Once again, only when we have received the item will a gift certificate be sent to you by email.

If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will issue a refund to the gift buyer and they will know that you have returned the item.

You have the right to withdraw within 14 days from delivery of the products without any penalty and/or motivation. To exercise the right of withdrawal, the buyer must send within 14 days from the date of receipt of the goods by registered letter with acknowledgment of receipt a communication, in which he expressly declares that he wishes to make the return of what has been order.

This withdrawal form* can be found at the following link:

https://cdn.shopify.com/s/files/1/0263/5320/5297/files/formulaire_retratation.pdf?v=1645067551 or in the dedicated paragraph* below.

The communication may also be transmitted by fax and/or e-mail provided that it is confirmed by registered letter with acknowledgment of receipt within 48 hours. The right of withdrawal may be exercised in the event of purchase of a plurality of products, even only for a few of them. In the event of exercising the right of withdrawal, the customer must return the purchased goods to Monjoliguasha at his own expense, sending them within 14 days from the date of exercise of the right of withdrawal.

For any returns under the Right of withdrawal, the procedure below must be fully respected:

The Customer must attach to their package the previously completed and printed return slip. No returns will be accepted without said return slip duly completed. The Products must be returned in their original packaging, with their label and any accessories, in impeccable condition to:

Monjoliguasha
194 avenue du 8 mai 1945
38160 Pussy
France

The risks and return costs are the sole responsibility of the Customer.

WITHDRAWAL FORM

*Please download and complete the Withdrawal form to exercise your right of withdrawal.

For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable and if you receive a refund, return shipping costs will be deducted from this.

Depending on where you live, the time to receive your exchanged product may obviously vary.

If you are shipping an item worth $30 or more, consider using a shipping service that allows you to track the shipment or insure delivery. This is because we do not guarantee that we will receive the item you return to us.